Barrister Babatunde Irukera, CEO, FCCPC, has insisted that standard practice will not be underplayed in the course of services by both Nigeria and foreign airlines in the country.
The head of the organsition bare his mind while interacting with stranded passengers on board British Airways in Abuja .
According to the FCCPC,the refusal of the travellers to concede to the airline poor services, was a direct response to growing awareness being carried out by the commission in and out of the country.
“Consumers understand, & don’t want to fly in unsafe weather”.
He warned both the British Airways and other airlines not to take for granted the basic ideas of running a safe and steady fleet, known for over the years,saying they will be made to pay full compensation for any undoings.
“But that cannot be excuse for unresponsiveness or lack of regard to passengers. British Airways must be held accountable to world standards of responsiveness, & retribution when it fails”. Irukera promised to get the details of what transpired and the fate of the stranded passengers of the British Airways from the handlers without any reservations.
“On this BA has some explaining to do, & FCCPC awaits same.”
The management of FCCPC efforts covers both production,sales and services rendered to customers in Nigeria to avoid sharp practices against the people.