The Central Bank of Nigeria (CBN) has directed Deposit Money Banks (DMBs) to ensure efficient cash disbursement to the general public over the counter and through Automated Teller Machines (ATMs).
The directive is contained in a statement jointly signed by CBN’s Acting Director, Currency Operations, Muhammed Olayemi, and Acting Director, Branch Operations, Aisha Isa-Olatinwo.
The apex bank also urged members of the public who are unable to obtain cash, either over the counter or through ATMs, to report such instances using designated reporting channels and formats.
“This will assist the CBN in addressing issues hindering the availability of cash and further improve currency circulation.
“For DMB branches and ATM locations not dispensing cash, members of the public affected are to provide the relevant details,” it said.
It said that the required details should include the account name, name of the DMB, amount, time, and date of the incident.
It urged aggrieved bank customers to use dedicated phone numbers of the CBN branch in the state where the incident occurred or through designated email addresses. (NAN)