The Federal Competition and Consumer Protection Commission (FCCPC) has announced the resolution of 9,091 consumer complaints and the recovery of over ₦10 billion for aggrieved Nigerians from March to August 2025. This period saw a significant influx of grievances from Nigerians, highlighting widespread dissatisfaction with various sectors of the economy.
According to Ondaje Ijagwu, the Director of Corporate Affairs at FCCPC, the most complaints came from the banking sector, accounting for 3,173 of the total. Fast Moving Consumer Goods (FMCG) and fintech sectors followed with 1,543 and 1,442 complaints respectively. Other notable sectors that received complaints included electricity, e-commerce, telecommunications, retail, aviation, and information technology.
The FCCPC noted that consumer complaints ranged from unfair charges, deceptive marketing practices, poor service delivery, to defective products. The total number of complaints resolved during the period under review underscores the Commission’s ongoing efforts to address consumer rights violations across multiple industries.
“The numbers reveal a lot about the daily struggles Nigerians face in dealing with essential services,” said Mr. Tunji Bello, Executive Vice Chairman and CEO of the Commission. “The FCCPC is committed to ensuring businesses comply with consumer protection laws and addressing the underlying issues causing these persistent grievances.”
The banking and fintech sectors remain key areas of concern due to recurring issues with loan deductions, account charges, and transaction disputes. The Commission expressed the need for stronger regulation in these sectors, alongside enhanced collaboration with the Central Bank of Nigeria (CBN). Similarly, the electricity sector remains problematic, with continued billing disputes and service failures, highlighting the need for better coordination between the FCCPC, the Nigerian Electricity Regulatory Commission (NERC), and power distribution companies.
E-commerce has also emerged as a growing pain point for consumers, with frequent complaints regarding delayed deliveries, refunds, and counterfeit products. While the value of monetary losses from these complaints tends to be low, the volume and recurrence suggest that the sector requires closer scrutiny.
A significant portion of the complaints also stemmed from digital lending, microfinance services, and investment schemes, with the FCCPC recently unveiling new regulations aimed at curbing abuses in these sectors. As the Commission intensifies monitoring and enforcement, it continues to urge consumers to report violations through its complaint portal.
“By submitting reports, consumers help us identify patterns and systemic issues that require corrective action,” the statement concluded. The FCCPC remains resolute in its efforts to hold businesses accountable and ensure that consumer welfare is at the forefront of market practices.
